Fix “Unknown USB device, description request failed” error on Windows

In this article we explain the possible solutions to fix the problem. Unknown USB device (descriptor request failed) Mistake. The USB device descriptor contains information about USB devices. This information helps Windows to identify connected USB devices. If the USB device descriptor is incorrect or corrupted, Windows cannot identify attached USB devices. In this case, the following error message is displayed on the screen:

Unknown USB device (device description request failed)

If you encounter this error on your system, you should try the following quick fixes:

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  1. Disconnect and reconnect your USB device from the USB port.
  2. Connect your USB device to a different USB port on your computer.
  3. Restart your computer.
  4. If you have another computer, plug your USB device into its USB port. This will let you know if your USB device is working properly or not.

Also, some users have complained that their USB device works fine when they plug it into any of the USB 2.0 ports, but when they plug it into the USB 3.0 port, the error is thrown. This is not a big problem as some USB devices on USB 3.0 ports fail due to signaling and timing issues. In this case, we recommend that you continue to use the USB device by plugging it into the USB 2.0 port.

We have already seen how to repair Unknown USB device, failed to set address error message, now let’s see how to solve it.

The solutions listed here can help you fix this error, but before we go any further, let’s see what is causing this error.

Why is my USB device descriptor request failing?

This error can appear on your system for one or more of the following reasons:

  • USB drivers are corrupted or outdated.
  • The USB device connected to the computer has malfunctioned.
  • Windows cannot find the USB device descriptor.
  • Your system’s USB port is defective or may have bad sectors.

Unknown USB device descriptor request failed

To fix that USB\DEVICE_DESCRIPTOR_FAILURE Device manager error on Windows 11/10 you need to perform one of these working fixes:

  1. Connect the USB device directly to your computer.
  2. Check if the error occurs due to the interference issue.
  3. Run the Hardware and Devices troubleshooter.
  4. Disable other USB device drivers one at a time.
  5. Reseat the universal serial bus controllers.
  6. Update the USB root hub.
  7. Install the latest chipset drivers from your motherboard manufacturer’s website.
  8. Disable the Selective Suspend feature.
  9. Uninstall Windows Update.

1]Connect the USB device directly to your computer

If you are using an external USB hub to connect USB devices and one of the USB devices connected to the hub displays this error, we recommend that you unplug that device from the USB hub and plug it directly into your computer’s USB port .

2]Check if the error occurs due to the interference issue

A possible cause of this error is the interference issue between USB 2.0 and 3.0 ports. This mainly happens when both wireless and wired USB devices are plugged into the USB 2.0 and 3.0 ports on the same side. If this is the case, we recommend that you disconnect the wireless device and then connect the wired USB device to both USB ports one at a time.

If this resolves the error, we recommend plugging the wireless device and other USB devices into the USB ports on the opposite side of your laptop. Desktop users can use the front and rear USB ports for this.

3]Run the Hardware and Devices Troubleshooter

Troubleshooting Hardware and Devices_Windows 10

The Windows 10 Hardware and Devices Troubleshooter helps fix hardware problems. Therefore, running this tool can get rid of the “Failed to request unknown USB device handle” error. The Windows Settings app may be missing from the Hardware and devices troubleshooter. Therefore, to launch it, you need to type the following command in Command Prompt and press Enter.

msdt.exe -id DeviceDiagnostic

4]Disable other USB device drivers one by one

First, connect your USB device to another computer. If the device works fine on this computer, another USB driver may be malfunctioning and causing problems. If this is the case, you can disable all USB device drivers under Universal Serial Bus Controller one by one and check if that solves the problem or not.

The steps to do this are simple. Please follow the instructions below:

  1. Right-click on the Start menu and select device manager.
  2. Scroll down the list and double click the Universal serial bus controller node to expand it.
  3. Now right click on USB device driver and select disable device.
  4. After disabling each USB device driver, check if the problem is resolved or not.

5]Reinstall Universal Serial Bus Controller

The Universal Serial Bus Controller allows a computer to communicate with attached USB devices. You can try uninstalling and reinstalling the controllers.

The instructions below will show you how to do this:

  1. Start it device manager.
  2. Expand that Universal serial bus controller Node. Under this item you will see a list of USB controllers.
  3. Right-click each USB controller and select it Uninstall device Possibility.
  4. After uninstalling all controllers, restart your computer.
  5. When Windows restarts, it will automatically check for hardware changes and reinstall any USB controllers you uninstalled.

Now check if the problem is resolved or not.

6]Update USB Root Hub

Update USB Root Hub

If reinstalling the USB controllers didn’t work, you can try updating the USB root hub. Follow the instructions below:

  1. Start it device manager.
  2. Develop Universal serial bus controller Node.
  3. Right click on the Root USB Hub and select update drivers.
  4. Choose Search for drivers automatically Possibility. After that, Windows will search for the latest version and install it on your system.

Check if this solves your problem or not.

If that doesn’t work, right-click the USB hub again and choose Update driver. Now this time you need to select the Search my computers by drivers Possibility. After that choose the Let me choose from the list of available drivers the option then select the option Generic USB hub (if any) from the displayed list. Now click Next and follow the on-screen instructions. Once the installation is complete, reboot your system.

Hopefully this should fix the error.

7]Install the latest chipset drivers from your motherboard manufacturer’s website

If the above solutions didn’t solve your problem, try installing the latest chipset drivers from your motherboard manufacturer’s website. The steps for this are as follows:

  1. Start it device manager.
  2. Select your device driver that is causing problems. You can recognize it by a yellow exclamation mark.
  3. Once you find it, right click on it and select it Uninstall device.
  4. Now go to your motherboard manufacturer’s website and download the latest chipset driver. If the file downloads in ZIP format, extract it and open the extracted folder.
  5. After that, double-click the installer file and follow the on-screen instructions to install the driver.

8]Disable selective suspend feature

When Windows detects that a specific USB device is idle for a certain amount of time, the USB port that that device is plugged into will be paused. This property of Windows 10 is known as Selective Suspend. This saves Windows battery consumption of the laptop.

Selective USB suspend

Sometimes users face errors due to this feature. Therefore, disabling the Selective Pause feature may resolve the issue. We have listed the steps for this below:

  1. Start it Switchboard.
  2. Be sure that category is selected in the Seen by Fashion. Click on that hardware and sound Possibility.
  3. Click now power options.
  4. Click on that Choose when to turn off the display. You can find this option in the left pane.
  5. Click on Change advanced power settings.
  6. A new window is going to be opened. Scroll down and expand USB settings Node.
  7. Now expand the Setting for selective USB suspend Node.
  8. Set both options to on Disabled.
  9. Click Apply and then OK to save the changes.
  10. Restart your computer.

lily: USB port overvoltage bug fixed.

9]Uninstall Windows Update

If the error “Unknown USB device descriptor could not be requested” was caused after the latest Windows update, we recommend that you uninstall the Windows update from Settings.

I hope this helps you.

A driver problem occurs on a Windows computer when the device driver is not working or is corrupted. If a device driver does not work, the device cannot communicate with the operating system. In most cases, the driver issue can be resolved by updating or reinstalling the device driver.

Should I disable the USB Selective Suspend setting?

As described earlier in this article, the “Selective Suspend” setting allows Windows to pause the idle USB device for a specified amount of time by reducing power to the USB port that that device is plugged into. Other USB ports are not affected.

In general, this is not recommended because after disabling this setting, all USB ports will consume the same amount of power, which will drain the battery quickly. But sometimes the Selective Suspend setting causes errors. In such a case, you can disable it.

related errors:

Fix Failed Device Descriptor Request Error.

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